Which Starbucks locations are closed for racial-bias training May 29?

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He also pointed out that, with such a large company, and with so many employees who may be replaced within the next couple of years, one afternoon won't be "moving the needle" on these issues.

The incident sparked protests and hurt Starbucks' reputation, but its pledge to close stores while it trained its employees on racial bias is "unprecedented", said Heather McGhee, president of left-leaning think tank Demos and who provided pro bono advice to Starbucks about the training. He said he'd like to see Starbucks' executive and managerial ranks to become as diverse as the customers they serve. After the manager called 911, the men were arrested and held for hours. The last time the company did something similar was in 2008, when the struggling chain shut down all USA locations to retrain employees on improving the "Starbucks Experience" by boosting technical abilities and customer service - a decision that cost the chain $6 million.

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Starbucks drew national criticism in April after two men, Donte Robinson and Rashon Nelson, were arrested at a Starbucks store in Philadelphia.

Starbucks Executive Vice President, U.S. Retail, Rossann Williams shared a preview of the course and learning to all U.S. partners in which he mentioned that in the learning session and discussions will make a difference in their stores.

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There's a reason why you won't be able to get your afternoon pick-me-up from Starbucks on Tuesday. And, you know, it's part of a very, very long story about African-Americans and public accommodations and how we are treated in public spaces. "And I think, unfortunately, that video for many of us was too familiar". But they said they were waiting for someone else to show up for a business meeting, and it was not hard to see the real issue: they were black. Yet the effort is only a first step in what she said will be a "multiphase process" at the coffee chain in tackling a tough problem. Not all stores will be closing, licensed stores that Starbucks does not own are not required to close.

Starbucks' video about the training closes with the message, "It won't be flawless, but we're all in this together". Employees will gather in small groups to discuss their personal experiences and watch a short film about racial bias.

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